Outsourcing Companies - Outsourcing and Insourcing

One of the biggest reasons for using outsourcing companies is to lower overhead and expenses. Immediate savings to the client are derived from the vendor’s lower cost in wages, benefits, and operational expenses. Outsourcing companies also helps clients save through providing its customer's the opportunity to focus on its core business.

Outsourcing services consist of back-office life cycle management services that provide services involving management of entire business processes for the clients.  Our expertise includes process management, analytical capabilities, consulting processes, technology expertise, including our intellectual property platform, and operational insight arising from managing complex processes in diverse industries for numerous clients. We believe that our experience minimizes the risks clients encounter when they outsource.

In Sourcing

Insourcing is the delegation of the companies operations within a business to an internal entity that specializes in a particular operation. When a company decides on insourcing, it is often made to maintain control of critical production or competencies. Insourcing can also mean transferring jobs within the country, either by hiring subcontractors or by building a facility locally. Insourcing is used to reduce costs such as taxes, transportation or labor. Call centers and technicians are subcontracted to handle outsourced work that usually comes from over-seas. Insourcing companies are a great way to save money for the outsourcing of work, but the quality of service may vary and poor performance has sometimes tarnished the reputation of companies that provide 24/7customer or technical support.

A large number of companies prefer insourcing to outsourcing to maintain control, since the positives and negatives of offshore BPOs are just beginning to be understood. Companies need to consider why they would like to outsource their business process. Business Process Outsourcing for any industry can optimize results and lower unnecessary operating costs. A company's decision to outsource instead of insource certain business processes can increase margins and compete with global competition. Companies can benefit from outsourced BPO firms and save anywhere from 15-40% of their operating costs. A BPO firm can offer extended working hours and flexibility for both your customer service and for your company's back office operations.